Returns
At BrassHart, our goal is complete customer satisfaction. If you’re not fully happy with your order, we’re here to help. Below are answers to common questions about our return process.
Frequently Asked Questions
How long do I have to return an item?
How long do I have to return an item?
You have 30 days from the date you receive your item to request a return. Returns requested after this period will not be eligible for a refund.
How do I return an item?
How do I return an item?
Please declare the shipment as ‘Return to Origin’ to avoid unnecessary customs charges. Items declared otherwise may incur additional fees, and BrassHart is not responsible for any resulting import duties or tariffs. To begin your return, email support@brasshart.com with your order number and a brief description. We’ll provide the return address and instructions.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Yes, return shipping costs are the buyer’s responsibility. We recommend using a tracked and insured service. BrassHart is not responsible for items lost or damaged in return transit.
What if my item arrived damaged or incorrect?
What if my item arrived damaged or incorrect?
If your item is defective, damaged, or not what you ordered, contact support@brasshart.com within 30 days of delivery. We will issue a full refund or send a replacement free of charge.
When will I receive my refund?
When will I receive my refund?
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for it to appear in your account.
What if I don’t like my order and want to return it?
What if I don’t like my order and want to return it?
You can return your order within 30 days of receiving it. Contact us at support@brasshart.com, and we’ll provide the return address and details. A refund will be issued once the item is returned in its original condition, undamaged and unused.
Will I receive a refund for returned items?
Will I receive a refund for returned items?
If the returned items arrive in their original condition, we will issue a refund for the cost of the product.
Will I be notified when you receive my return?
Will I be notified when you receive my return?
Yes, you will receive an email confirmation once your return is processed.
Do you offer exchanges?
Do you offer exchanges?
We only offer exchanges if the item arrives damaged or defective. To exchange for the same item, contact support@brasshart.com within 30 days of receiving your order. We’ll arrange a replacement if the issue qualifies.